Delivery
Delivery Schedule
- Monday to Saturday: 9:30am – 5pm, except Sundays and public holidays
- Under normal circumstances, you will receive the goods within 2 to 3 working days after submitting the order. Our Customer service team will contact you to confirm the schedule.
Shipping Fees and Surcharges
- We provide delivery services to Hong Kong Island, Kowloon, the New Territories, as well as truck-reachable locations in Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung on Lantau Island.
- For Cheung Chau, Peng Chau, Mui Wo and Lamma Island, the delivery service is limited to the unloading area of Hong Kong Pier.
- If there is no lift at the delivery location, we will charge a surcharge of HKD100 per floor, with a maximum of 5 floors. An additional charge of HKD 100 will be required for delivery locations that do not require stairs. Please pay the surcharge directly to the delivery person.
- Delivery service is not applicable to Frontier Closed Area, all outlying island areas (except Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung), and delivery locations that cannot deliver via stairs or are located above the 5th floor without lifts.
- If you need to change the delivery time, please notify our customer service team at least 2 working days before the original delivery date.
- There is an additional charge of HKD100 for delivery locations without stairs. No additional charges for delivery locations that do not require stairs.
Order Below HKD10000 | Order above HKD10000 | |
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Hong Kong Island | Truck: HKD1200 / Van: HKD400 | Free Shipping |
Kowloon | Truck: HKD1200 / Van: HKD350 | Free Shipping |
NT | Truck: HKD1200 / Van: HKD400 | Free Shipping |
Tung Chung | Truck: HKD1200 / Van: HKD450 | Free Shipping |
Shipping Arrangement for Macau
- Our delivery schedule is from 10:00 am to 5:00 pm, Monday to Saturday, except public holidays. Under normal circumstances, you will receive the goods within 3 to 5 working days after submitting the order.
- Once your order is received, our customer service team will contact you to confirm the delivery date and time. We provide delivery service to truck-reachable locations in Macau.
- If there is no lift at the delivery location, we will charge a surcharge of HKD100 per floor, with a maximum of 8 floors. There is no additional charge for delivery locations that do not require stairs. Please pay the surcharge directly to the delivery person.
- The delivery service is not applicable to the Frontier closed area, all outlying islands, warehouses, and delivery locations that cannot be delivered by stairs.
- If you need to change the delivery time, please notify our customer service team at least 2 working days before the original delivery date.
- If there is no lift at the delivery location, we will charge a surcharge of HKD100 per floor, with a maximum of 8 floors.
Order Below HKD20000 | Order above HKD20000 | |
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Macau Region | HKD1200 | Free Shipping |
Return
If the product is returned due to damage, we will inspect and identify the claimed product. When the product is confirmed to be damaged, we will replace it with a new product and arrange to send it again. The shipping cost of returning the goods shall be borne by Essex. If the product is damaged due to improper use, we will reject the return request, and the returned product will be returned to you. You will be responsible for the shipping cost of returning the item and we will advise you how to pay for it
Return Address
Essex Building Materials Limited
Room 811, Vanta Industrial Centre, 21-33 Tai Lin Pai. Road, Kwai Chung, N.T., Hong Kong.